Organizational Effectiveness Consulting
The Operating System Engagement
For mission-driven organizations that have outgrown their implicit norms.
Your organization is growing. The people are good. The mission is real.
But something is creating friction: decisions that take too long, standards that vary across teams and geographies, leaders who are working from different assumptions about how things are done. You can feel it but you can't quite name it.
This is what happens when an organization's operating logic was never made explicit. It worked when the team was small and the founding culture could be transmitted by proximity. It stops working at scale.
What I do
Building the shared operating framework your leaders need.
I conduct an organizational diagnosis and build the shared operating framework your leaders need to make consistent, principled decisions, even when I'm not in the room.
The output is a named, usable artifact: a charter or operating reference that codifies how your organization makes decisions, treats people, and sustains impact. Not aspirational. Practical. Built from your own context, tested against your real scenarios, endorsed by your leadership.
The engagement
Three phases. Twelve weeks.
Diagnosis
Weeks 1 to 4
Interviews with key leaders and staff. Review of existing frameworks, culture documents, and operating artifacts. Identification of gaps, inconsistencies, and implicit norms that need to be made explicit.
Framework Design
Weeks 5 to 10
Co-creation of the operating framework with a working group drawn from your leadership. Iterative drafting, stress-testing, and refinement against real organizational scenarios.
Embedding and Handoff
Weeks 11 to 12
Leadership presentation and endorsement process. Implementation roadmap. Handoff documentation ensuring the work continues after the engagement ends.
Investment
Engagements are scoped and priced based on organizational size and complexity. Contact me to start a conversation.
Who this is for
Ready to name the friction and build what comes next?
We begin with a 30-minute discovery call. No commitment. No pitch. Just a conversation about what you're navigating.
Start a conversation